terms and conditions

page last updated march 24, 2020

General

  • Prices are subject to change with or without announcement.
  • I may change my terms of service at any time with or without announcement.
  • I will mark the date of the most recent update to prices and terms on this page.
  • You will be notified via email when your package has been put out for shipping.
  • Payments are in USD.

Communication

For personal, legal, and business reasons, I prefer to keep all communications in written form for my records, so I will only accept communication through email. I do not accept inquiries through social media because they could easily get lost. Please send me an email instead to liz@cozymaus.com or by using the contact form, and I will get back to you within 24 hours.

When contacting me about the store, please include the following information in your email:

  • CozyMaus Shop | at the beginning of the subject,
  • Your full name,
  • Your email,
  • Where you saw my work,
  • Your social media,
  • and Confirmation that you read these terms and conditions completely.

Refunds

  • All sales are final.
  • Refunds will only be given if any of the following occurs:
    • purchases are cancelled before being shipped,
    • packages are lost,
    • or goods have been damaged in transit.
  • Refunds will only be given out with proof of purchase and photo evidence of damage to goods.
  • Customer must pay return shipping on damaged items.

Shipping

  • Customer must pay shipping, which is a flat rate of $5.00 USD.
  • I only ship domestically in the United States.

Sales Tax

  • Products are subject to sales tax by zip code of the customer’s shipping address.
  • Only brand new products are subject to sales tax.
  • Used items do not have sales tax because they are priced lower than what I paid for them.

Art and Website Theme Customer Terms

What you CAN NOT do with your purchased goods:

  • Remove my credit in the code
  • Not give credit for use of pixel art
  • Claim credit
  • Make edits to it
  • Resell it
  • Distribute it

What you CAN do with your purchased goods:

  • Use it for school, business, or personal projects
  • Use it for websites, videos, games, etc.